Terms and Conditions
Bucktrouts Co. Ltd., trading as Bucktroutsonline.com
Terms and Conditions of Business and Use
Last updated: 16th. April 2008
If
you want to buy wine from the Bucktroutsonline web site you can only do so on
the terms and conditions set out below, and by ticking the terms and condition
button at the time of ordering you are agreeing to be bound by them. They are
designed to be fair to you and to us, if you are in any doubt or require further
information before ordering do not hesitate to telephone, Fax. or e-mail us. Any
changes to the Terms and Conditions will be updated by this posting.
Customer Promise
Quality - If you buy any of our wines and you find it is corked or oxidised, we
will credit your account for the full amount for that bottle. If you have bought
a whole case of one particular wine, then we will refund the whole case provided
of course that you have only opened one bottle from the case.
Delivery
Delivery is free on orders over £25.00 regardless of how many cases you order. We deliver ONLY in Guernsey. So if you live in the Arctic Circle and think you've discovered a great place for cheap wine, think again. And we've got our own free ice thank you very much!.
Standard deliveries are made Monday - Saturday, 9.00am - 6.00pm We are closed on Sundays. Our Flagship Store is open on Bank holiday Mondays 10.00 am until 1.00pm. Closed Good Friday, Christmas Day and New Years' day.
Orders received before 9.30am are usually delivered same day. Other
orders will be delivered next working day. When ordering online please complete
the "Driver Instruction" section. Here you can notify us of an estimated
preferred delivery time or a safe place to deposit your order should you not be
in.
If you do not complete this section and are not in, the driver will
leave a card and you can organise a more convenient delivery time/day within the
times stated.
Estimated and preferred times may vary. Although our drivers
will do their very best to arrive around your preferred time, they are not taxi
drivers. Please allow for slow moving tractors , buses, roadworks and diversions.
If you have any queries regarding delivery please do not hesitate to contact us.
The free delivery service only applies to goods delivered to one recipient at a single address.
If the order is to be delivered to an address other than your home
e.g. a gift or when you are not available to receive the order we reserve the
right to confirm your instructions by telephone. This procedure is to protect
minors from alcohol in the absence of adults.
Bucktroutsonline does not
accept any responsibility for late or non-delivery of goods arising from incorrect
delivery information being provided.
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Breakages
If there are any breakages, the carrier will need to collect the complete case
including the damaged contents. If you have any queries regarding delivery please
contact us.
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Availability
of Wine
Wine
is an agricultural product and runs out from time to time. If you order a wine
which is out of stock, we may change the bottles, but we never use this as an
opportunity to advertise a good wine and supply plonk. We promise that we will
only ever replace with an appropriate option. If you ever have cause to disagree
with our choice of replacements, we will give you a credit for any of the bottles
that we have switched, no questions asked.
We may accept the whole or
part of your order, both in respect of the kind of products and quantity of products
ordered. The price will be reduced accordingly
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Claiming under our customer
promise
If
you need to claim under our customer promise, then call us on 727208 or notify
us by e-mail
Customer
Satisfaction
if you are dissatisfied with our performance in any way, please contact our Store
Manager at our Flagship Store, immediately on 727208. At bucktroutsonline, we
aim to deal with all enquiries fairly, confidentially and quickly. We try to resolve
most issues immediately, but where this is not possible, we will keep you informed
about progress until a satisfactory resolution has been achieved. We are continually
improving our service, but if you have any particular ideas or suggestions about
how we can improve, please contact us.
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Right To Terminate
This Customer Promise is here for the good of all of our customers. If we feel
that it has been abused, we reserve the right to close your account, once we have
met our obligations under this promise. If we do inactivate your account, and
you choose to make another purchase, whether through that account or any other,
then our obligation to you for any claim will be limited to your statutory rights
and we will not be bound to deliver our full Customer Promise.
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Prices and Payment
All prices are quoted in pounds sterling, and may be per litre, bottle or multiples
thereof, as marked.
We accept payment by Switch, Visa, MasterCard, Maestro
Solo, American Express and Diners Club.
Any discounts offered are based
on previously advertised, non-discounted prices that were available for consumers
to buy for at least 28 consecutive days in the previous 6 months from our three
shops. Where a particular wine is part of a pre-mix case with a general discount
applied, the discounted price for the case is relative to the previously advertised,
non-discounted prices for the constituent wines (as above).
With over
700 products in our online store there is always the possibility of an error on
our website. In the event of a price or typographical error clients who have purchased
goods online will receive a full refund.
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Age
Restriction
At Bucktrouts we are rigorous in the enforcement of the law concerning the prohibition
of sales of intoxicating liquor and tobacco to persons under the age of 18.
The law in Guernsey bans such a sale, and accordingly we will not deliver intoxicating liquor or tobacco to anybody who appears to be under the age of 18.
In the case of a gift, the recipient must be over the age of 18 years.
In the event of an order being placed by a person under the age of 18, we will report him/her to the authorities.
We will not deliver liquor or tobacco or release these products for collection to anyone who is or appears to be under the age of 18 without a valid form of photographic identification, and we reserve the right to reject any order relating thereto.
By placing an order and ticking the over 18 button you confirm that you are at least 18 years old.
Sorry to have to state the obvious, but once the wine has been delivered, according to your original delivery instructions, it becomes the recipient's responsibility. This does not affect your right to breakages mentioned above.
If the order
is to be delivered to an address other than your home e.g. a gift or when you
are not available to receive the order we reserve the right to confirm your instructions
by telephone. This procedure is to protect minors from alcohol in the absence
of adults.
A copy of The Liquor Licensing Ordinance, 1993 can be found
here
Security
If
you are nervous about shopping on the web, don't be. Bucktroutsonline.com uses
SECPay Ltd. to process all credit and debit card online payments. SECPay Ltd is
a secure online payment service provider.
Once you have finished shopping,
have reviewed and are completely satisfied with your order you will be transfered
to SECPay for final card payment.
Your card details are collected by
SECPay. This information is not held on our server.
< see
more >
It is your responsibility to protect your username and password
from being disclosed to any third party.
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Vouchers
If you have a voucher to redeem against the purchase of wine from us, the terms
and conditions on that voucher apply, and you agree to be bound by those terms
and conditions.
Promotional shop vouchers and discount vouchers can only be used in Bucktrouts shops up until the valid date on the voucher. They cannot be used in conjunction with any other offer.
Vouchers are non-transferable
and may not be sold or auctioned.
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Cancellations
You may cancel your order for any reason whatsoever at any time up to 7 working
days from the day after the date you receive your wine, provided all of the bottles
are unopened and intact
In order to cancel your order you must do one of
the following:
•
Call us on 01481 727208
• Fax us on 01481 729673
• Notify us by e-mail
• Or write to:-
Bucktroutsonline.com,
c/o Bucktrouts Co. Ltd.,
Elizabeth Avenue,
Admiral Park,
St. Peter Port,
Guernsey
GY1 2HZ
We
shall reimburse the price of the wine within 30 days from the date you notify
us of the cancellation. It is your responsibility to hold onto the wine and take
reasonable care of it until we come to collect it.
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Returns
If some or all of the bottles of wine in a case are broken or spoiled when they
are delivered you should notify us as soon as possible. You may choose either
to return the whole case or just the affected bottles for a refund.
You
must notify us of all wines which are due to be returned for any of the reasons
within 7 days from delivery of the wine using one of these methods:
• Call us on 01481 727208
• Fax us on 01481 729673
• Notify us by e-mail
• Or write to:-
Bucktroutsonline.com,
c/o Bucktrouts Co. Ltd.,
Elizabeth Avenue,
Admiral Park,
St. Peter Port,
Guernsey
GY1 2HZ
All refunds and reimbursements will be paid within 30 days of you notifying us of your wish to return wine, provided the wine has been collected by our carrier.
Any wines collected by our carrier must be in their original box to avoid
further breakages, where possible.
Nothing in these Terms and Conditions
will reduce your statutory rights relating to faulty or mis-described goods. Further
information about your rights is available from Citizen's Advice Bureau.
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Intellectual
Property Rights
You are entitled to use our web site in accordance with these Terms and Conditions
only.
All persons, individual and corporate, are prohibited from providing
hypertext or other links to the bucktroutsonline.com web site, other than to our
home page, from their own web site or from a third party's web site, without our
prior written consent.
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Warranties
We warrant that the wines will be of satisfactory quality and fit for their general
purpose.
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Limitation
of Liability
Nothing in these Terms and Conditions shall exclude Bucktrouts Co. Ltd. liability
for personal injury or death caused by its negligence.
We will not be liable
for any loss or damage caused by us or our employees or agents in circumstances
where:
loss or damage was not foreseeable to both parties when the contract
was formed;
loss or damage was not caused by any breach on the part of the
supplier;
loss or damage relates to business and/or non-consumers.
We will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.
Customers
should also be aware of the following inherent risks and warnings:
Alcohol
should be consumed in moderation.
A case of wine is heavy so extra care should
be taken when lifting it. If you are concerned about the weight we advise that
you transfer the bottles 1 or 2 at a time.
Red wine in particular may cause
staining if spilt so extra care should be taken.
Sparkling wines and champagnes
can be volatile due to the build up of gasses extra care should be taken with
correct storage and opening.
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Data Protection
By providing your details to bucktroutsonline on our web site, you consent to
Bucktrouts Co. Ltd. maintaining, recording, holding and using the information
you give Bucktrouts Co. Ltd. at the time of ordering to process your orders, to
improve our service to you and inform you of promotions. All data is collected
lawfully and maintained in accordance with the Data Protection (Bailiwick of Guernsey)
Law 2001.
Our
Privacy Promise
We take your privacy very seriously and will not pass your details to any third
party, other than where we have to do so to get your wine to you, e.g. deliveries.
From time to time, bucktroutsonline may send information about discounts, free
stuff and personalised offers on products including exclusive deals, unless you
have told us not to do so by ticking the 'opt out' box on your Account Details.
If you opt-out from hearing from Bucktrouts on line, the onus to review any changes to terms and conditions becomes your responsibility.
If you
have any questions regarding our privacy policy, please e-mail us here
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